Vivollo
Demo

Agentic AI

An agent that acts — not just answers.

Vivollo runs a real multi-step agent: it looks up orders, searches your catalog and docs, remembers the customer, and takes the next step — end to end, not a scripted reply.

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Vivollo AssistantOnline
My order #10482 still isn't here — can you check?
get_order· #10482shipped
It shipped Tuesday and is out for delivery today — here's your tracking link.
rag_search· refund_policy30-day windowupdate_memory· customersaved
If it doesn't arrive by tomorrow, you're covered by our 30-day return policy — want me to start a return?
Resolved in 14s · no agent needed

A chatbot reads from a list of canned answers. Vivollo's agent is connected to your systems: it looks up the order, searches the catalog, changes the address — and when asked for something it cannot do, it says so and hands the conversation to your team.

01Tool use

It uses tools, not scripts.

Every tool is a switch in the panel: order lookup, catalog search, memory, handoff. The agent picks which tool to call and when; you decide which ones are on.

FIG 1Panel · Assistant toolsWhat the customer saw
The assistant's built-in tools and their switches in the Vivollo panel
Vivollo Assistant
Where is my order #10482?get_order · #10482→shippedIt shipped Tuesday and arrives Thursday — here is your tracking link.update_memory→savedResolved in 8s
Seven built-in tools
Orders, catalog, memory, surveys, handoff — each behind one switch.
Your own functions
Give it an endpoint; the agent uses that as a tool too.
Any channel
The same tools and rules on WhatsApp and on the web.

02Memory

It remembers the customer instead of starting over.

Who they are, what they bought, what they asked before. The conversation picks up where it left off; nobody types an order number twice.

  • Identity

    Matched by phone or email; the same person across channels.

  • Past orders

    Recent orders and their status at hand.

  • Preferences

    Size, address, language — learned once.

EElif KayaWhatsApp · 3 conversations
last order
#10482 · shipped
size
38
address
112/4 Bağdat Ave, Kadıköy
language
Turkish
Conversation resumes where it left off

03Resilience

It stays up under load.

If an AI provider slows down or goes down, Vivollo switches to another; replies keep streaming.

OpenAItimeoutGeminitook overautomatic · 0 downtime

Provider failover

If OpenAI does not answer, the request goes to Gemini. The customer never notices.

It shipped Tuesday and arrives Thursday — here is your tracking link.

Streamed replies

The answer appears as it is written; no waiting spinner.

  1. nano
  2. fast
  3. balanced
  4. smartest

Model tiers

A fast model for simple questions, a strong one for hard ones.

Response variety
0.3
Max tokens
2048
Model
Balanced

Limits are yours

Reply length and creativity are set in the panel.

Control

Every step is logged; what it cannot do, it hands off.

Every tool call sits in the panel with its arguments, latency and outcome. The agent does not attempt what it cannot do; when verification fails it hands the conversation to an agent with full context.

  1. 1get_order312 msArguments#10482shipped · tracking link attached
  2. 2rag_search428 msArgumentsreturn policy2 sources · return-policy.pdf
  3. 3update_address1.2 sArguments#10482 · new addressverification failed · handed to an agent
  4. 4update_memory88 msArgumentspreference · size 38saved
Example conversation; latencies are illustrative.

Connected channels and stores

All integrations
  • WhatsApp
  • Instagram
  • Web widget
  • Shopify
  • TiTicimax
  • TrendyolTrendyol

Works well alongside

Knowledge EngineSourced answers from your real content.Unified InboxEvery channel in one inbox — context follows the customer.Live HandoffEscalate to humans with full context, then resume.

Ready to meet your AI agent?

Book a demo and we'll build a working agent on your real data — across WhatsApp, Instagram and your website. Live in days.

Request a demo