Visual AI
Your agent sees what customers send.
When someone sends a photo — a product, a damaged item, an error screen — Vivollo passes it to a vision model so the agent can recognize it and reply in context. The image joins the same agentic loop, so a snapshot can match a catalog item, start a return or hand off.
The agent sees what your customer sees — and acts on it.
A photo comes in. Here is what the agent read.
Customers rarely know the model name, but they can take a picture. The image goes to a vision model; what it reads joins the conversation like text.
vision.read · 0.92
- handbag · quilted
- hardware · gold chain
- colour · black
- logo · none visible
01Loop
What it sees runs the same tools as what it reads.
A product photo becomes a catalogue search; a damaged item becomes a return; an error screen becomes a fix. The image is another input to the same agent — not a separate feature.
- Photo → search
- Objects, text and detail read from the image feed the catalogue search.
- Damage → return
- A broken item in a photo can open the return with the picture attached.
- Screen → fix
- An error screenshot is read like text; the answer comes from your docs.
02Limits
When it isn't sure, it asks — it doesn't guess.
Vision is tier-gated and looks at the recent images in a thread. Below the confidence threshold the agent asks for a clearer shot or the label; if a provider fails, the conversation carries on in text.
Sees
Product, label, serial, damage, error screens — on every channel that carries attachments.
Acts
The read feeds the same tools: search, return, handoff with the image attached.
Degrades gracefully
Low confidence asks a question; a provider error never breaks the reply.
Proof of control
One confident match, one honest question.
Two photos, one afternoon. The first is read at high confidence and matched in the catalogue. The second is blurry and lands under the threshold — the agent asks for the tag instead of picking a product.
- 1vision.read1.4 sInputphoto #1quilted handbag · black · 0.921.4 s
- 2search_catalog230 msInput'quilted bag black'Mia Quilted Bag · in stock230 ms
- 3vision.read1.3 sInputphoto #20.41 · under threshold1.3 s
- 4ask_customer20 msInputtag photo or colour + sizequestion sent · no guess20 ms
- 5vision.read1.1 sInputphoto #3 · tagserial read · 0.971.1 s
Connected channels and stores
All integrations- Messenger
- Web widget
- Shopify
- TiTicimax
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