Vivollo
Demo

Knowledge Engine

Answers grounded in your truth.

Vivollo learns from your site, help center, PDFs and catalog — then answers with hybrid search and reranking so replies are accurate, current and traceable to a source, not a confident guess.

Request a demo
knowledge base
Do you deliver to Izmir on Sundays?
hybrid_search · vector + keywordrerank ↑
  • delivery-zones.pdf
  • shipping-faq
  • holiday-hours
Yes — Sunday delivery is available in Izmir for orders placed before 2pm Saturday.from delivery-zones.pdf

Every answer traces back to your sources.

Same question, two answers.

A chatbot says what sounds right. Vivollo answers from your content and shows where it looked — and when the answer is not there, it says so.

Without a source
Do you deliver to Izmir on Sundays?Yes, we deliver every day of the week!
With a source
Do you deliver to Izmir on Sundays?Yes — in Izmir, orders placed before 2pm on Saturday are delivered on Sunday.delivery-zones.pdf · p.2

01Sources

It learns from what you already have.

Point it at your site, your help centre, your PDFs and your catalogue. Articles land in collections you control; the assistant answers from them and cites the article it used.

FIG 1Panel · KnowledgeWhat the customer saw
The Knowledge area of the Vivollo panel: collections, articles and their sources
knowledge base
Can I return boots I've worn?rag_search→2 passages · ReturnsYes, within 60 days — as long as the soles are unmarked. I can start the return now if you like.Our 60-day return windowAnswered from 1 article
Sitemap, URL, PDF
A sitemap, a page, a PDF or a help centre; each becomes a source with its own sync schedule.
Your catalogue
Shopify, WooCommerce, Ticimax and Trendyol products are searchable the same way.
Stays current
Sources re-sync daily or weekly; when a page changes, the answer changes.

02Retrieval

The right passage, not the right keyword.

It searches for what the question means. “Where is my parcel” and “when does my order arrive” find the same passage — and when nothing is close enough, it does not invent one.

The knowledge base search box with suggested questions

Ask it the way a customer would

The same search your assistant runs, on your own screen.

vector
on
keyword
on
reranker
Cohere
top passages
5

Hybrid, then reranked

Vector and keyword together; a reranker puts the best passage first.

The Sources list: a sitemap, a URL and one failed sync

Every source has a schedule

Sitemaps, pages and files, with their last sync and the next one.

  • Do you offer gift wrapping?40 chatsdraft
  • Can I buy replacement laces?34 chatsdraft
  • Is there a shop I can visit?27 chatsdraft

An unanswered question becomes a suggestion

Questions it could not answer are clustered by topic, each with a draft to review.

Proof of control

Sourced when it can be. Honest when it can't.

Two questions from one afternoon. The first is answered from a passage and cited. The second has no passage above the threshold, so no answer is written — the topic lands in Suggestions instead.

  1. 1rag_search310 msInput'sunday delivery izmir'3 passages · delivery-zones.pdf
  2. 2rerank120 msInput3 passagesbest: p.2 ¶4 · 0.91
  3. 3answer640 msInputwith sourcesent, cited
  4. 4rag_search290 msInput'gift wrapping'best 0.42 · under threshold · no answer written
  5. 5suggest_topic40 msInputgift wrappingSuggestions · 41st chat
Example conversation; latencies are illustrative.

Connected channels and stores

All integrations
  • Shopify
  • WooCommerce
  • TiTicimax
  • TrendyolTrendyol
  • Zendesk
  • Web widget

Works well alongside

Agentic AIActs on real data — tools, memory, resolution.Conversation IntelligenceSee why customers reach out — trends and gaps.Unified InboxEvery channel in one inbox — context follows the customer.

Ready to meet your AI agent?

Book a demo and we'll build a working agent on your real data — across WhatsApp, Instagram and your website. Live in days.

Request a demo