Turn browsers into buyers.

Vivollo answers order and shipping questions, recommends from your live catalog and handles returns — so customers get instant help and you capture more sales, on every channel.

Request a demo See the outcomes

Vivollo AssistantOnline

Where's my order #10482, and is it in black?

get_order· #10482shipped

It shipped Tuesday and arrives Thursday — here's your tracking link.

search_catalog· black / 383 left

And yes — we have it in black, size 38. Want me to reserve a pair?

Resolved + upsold · 15s · no agent needed

Instant order & shipping answers
Live product recommendations
Fewer abandoned carts

Order Q&A

Answer 'where's my order?' in seconds

Vivollo looks up the real order and shipping status from your store and replies instantly — deflecting the question your team answers most, day and night.

Where's my order #10482?

Shipped Tuesday, arriving Thursday — here's your tracking link.

Recommendations

Recommend the right product, instantly

Ask about size, color or use-case and Vivollo searches your live catalog, suggests what's in stock and sends a product carousel — turning a question into a cart.

Do you have the suede boots in black, size 38?

Yes — 3 left in black/38. Want me to reserve a pair and send a checkout link?

Returns

Handle returns without a human

Vivollo reads your return policy, checks eligibility and starts the return — resolving a frustrating moment in one conversation instead of three emails.

I need to return these — they don't fit.

No problem — you're within the 30-day window. I've started your return and emailed the label.

From setup to selection

Let customers browse without leaving the conversation.

Build the product experience once, show live results in the channel, and keep the same context when your team opens the conversation.

01
Connect live results
Use a search or API result as the source, choose the page size, and define the product action once.
02
Show the products
Customers browse a clear product carousel and continue to the next page when they want more choices.
03
Keep the context
The inbox keeps the carousel, page details, delivery state, and AI tool activity together for your team.