The Vivollo blog
Field notes on agentic support
How to reduce support tickets without hurting CSAT
Cut the repetitive 60–75% of your inbox in three layers — prevent at the source, deflect with a real agent, route the rest in one touch — without the stalling that tanks CSAT.
Instagram DM automation for e-commerce: turn DMs into sales
Most DM bots deflect. An agent that qualifies converts — one store turns 38% of chats into qualified leads. Here's the flow, and Meta's rules that gate it.
Intercom Fin alternative for small business (2026)
Fin is capable — but per-resolution pricing means you pay more as it works better. When that math turns against a small store, and what to look for instead.
Agentic AI vs rule-based chatbots: what actually changes
Rule-based bots match keywords and route to a human. Agentic AI calls tools and finishes the job — here's where the difference shows up, and where it doesn't.
Best AI customer support software for small business (2026)
An honest buyer's guide: why the resolution-rate leaderboards mislead, what to check on pricing, and how a small store should actually choose.
WhatsApp AI chatbot for Shopify: what actually works
What an AI agent on WhatsApp can really do for a Shopify store — live catalog answers, order lookups, and the 66% of chats real stores resolve without a human.