Vivollo

Assistants overview

The configurable "mind" behind your agent — its personality, its model, and the knowledge and tools it can reach.

If collections are what your agent knows and flows are when it acts, an assistant is how it thinks and talks. It's the configurable mind behind the conversation: the persona, the brainpower, and the boundaries you give it.

You can have several assistants, each tuned for a different job, and point your flows at whichever fits.

What an assistant is

An assistant bundles together a few decisions about how the AI behaves:

  • A persona — written instructions that define its tone, its role, and what it should and shouldn't do. This is where you make it yours.
  • A brain — which model tier it thinks with, from fast and economical to your smartest and most capable.
  • Its reach — the knowledge and tools it can draw on while working.

Give it a name, write its instructions, pick a tier, and you have an assistant your flows can use.

Why you might have more than one

A single assistant is plenty to start. But because each one can have its own persona and brainpower, splitting them up is often smart:

  • A friendly pre-sales assistant on a fast, economical tier — chatty, helpful, high-volume.
  • A careful order-support assistant on a smarter tier — precise, thorough, handling the trickier stuff.

Different jobs, different settings, each doing what it's best at. Your flows decide which assistant takes a given conversation.

Resilient by design

You don't have to think about which AI provider runs underneath. Vivollo is provider-agnostic and built to fail over automatically — if one provider has a hiccup, the assistant keeps working on an equivalent model from another, at the same tier. To you and your customer, it just keeps answering.

Start every assistant with one clear, well-written set of instructions before you fiddle with any other setting. The persona does more for answer quality than any knob — a vague brief produces a vague agent, and a sharp one produces a sharp agent.

Where to go next