How retrieval works
Learn how Vivollo finds and ranks information from a collection.
Vivollo uses several signals to find the best collection result. The default settings work without manual search configuration.
Meaning and keyword search
- Meaning search finds related content even when the customer uses different words. “How do I get my money back?” can find a Refund policy article.
- Keyword search finds exact terms such as a product name, code, or SKU.
Vivollo combines both result lists. This is called hybrid search.
Filters
Structured filters run with the search. A request for “size 38, in stock, under 2,000 TL” excludes products that do not meet those values before results are shown.
Reranking
After the first search, Vivollo compares the strongest results again and places the most relevant one first. This improves results for detailed questions and works across supported languages, including Turkish.
Long articles
Long written sources are split into smaller passages. The assistant can use the specific section that answers the question and keep the source link.
Improve retrieval
- Keep each article focused on one topic.
- Use the words customers use in real questions.
- Store price, stock, size, and other filter values in the correct field types.
- Keep sources current.
- Review knowledge gaps for missing content.