Plans and limits

Your plan sets which features your workspace can use and how much of each it can hold. There are four plans: Free, Core, Pro and Enterprise. Current prices are on the pricing page; open Plans & billing to see your workspace's plan and usage.

AI conversations

Paid plans are priced by the AI conversations you need each month. An AI conversation is one your assistant replied to at least once, counted once on any channel. A long conversation counts again every 50 messages.

Conversations your team answers on its own never count, on any plan. Handing a conversation to your team, internal notes and tool runs don't count either.

What each plan adds

Plan	Adds
Free	Live chat on your website, one flow without AI, and unlimited customers. No AI.
Core	The AI assistant, messaging channels, knowledge, Live Translate, the API and webhooks, and removing Vivollo branding.
Pro	Commerce, Visual AI, Insights with conversation analyses, and AI guardrails, on top of everything in Core.
Enterprise	Higher limits on top of everything in Pro. SSO, an SLA with a named success manager, and custom limits are available on request.

On Pro and Enterprise, the conversation analyses behind Insights match the AI conversations your plan includes each month.

Limits

Each plan also sets how many of these can exist at once:

• Team members, assistants, flows and steps per flow
• Channels, collections, documents and knowledge sources
• Stores, guardrails, API keys, webhooks and custom field definitions
• Customers and uploaded storage

Deleting an unused resource frees capacity. A feature your plan doesn't include is shown as unavailable instead of failing without an explanation.

Team members

Each plan includes a set number of team members, and Enterprise includes unlimited ones. On Core and Pro you can add extra teammates for a monthly fee each. See Team and roles.

As usage grows

AI conversations are counted for each billing period:

1. At 80% of your allowance, owners and admins get an email. Nothing changes yet.
2. At 100%, a second email. Your assistant keeps answering, and each extra AI conversation is billed at your plan's price.
3. At 120%, the ceiling, your assistant pauses on every channel. Messages still arrive in your inbox and your team answers them. Nothing past this point is billed.
4. In the next period your assistant answers again, or right away if you upgrade. Vivollo never moves you to a bigger plan on its own.

If you reach the ceiling often, choose a larger volume or a plan with more capacity.