Plans & limits
What your plan includes — the features it unlocks and the usage limits it sets — and how to keep an eye on your consumption.
Your plan decides two things: which features you can use, and how much you can use them. This page explains both, so you understand what's included and never get caught off guard by a limit.
Features your plan unlocks
Some capabilities are switched on or off depending on your plan. The notable ones:
- Omnichannel — connecting multiple channels beyond the basics.
- Knowledge & RAG — grounding answers in your collections.
- Reranking — the extra relevance pass that sharpens search results.
- Vision — the agent understanding customer photos.
- Auto-translation — replying in each visitor's own language.
- Insights — the whole Conversation Intelligence suite.
- Conditional logic — advanced branching in flows.
If a feature isn't part of your plan, you'll see it's unavailable rather than it quietly misbehaving — so it's always clear what an upgrade would unlock.
Limits on usage
Your plan also sets how much of each thing you can use. These come in a few flavors:
- Conversation volume — how many conversations and messages you can handle in a period, and how many unique customers you reach.
- AI usage — the amount of AI processing (measured in tokens) you can consume.
- What you can build — caps on the number of assistants, flows, collections and the documents in them, channels, team seats, API keys, and webhooks.
- Storage — how much space your uploaded content can take.
Limits reset
Usage-based limits — like conversation volume and AI usage — reset each period, so you start fresh rather than running down a lifetime allowance. Build-based limits (how many flows or collections you have) are simply a ceiling on what exists at once; delete something and you free up room.
Keeping an eye on it
You can see your current usage against your limits in your plan settings — which features are on, and how much of each quota you've used this period. It's worth a glance now and then, especially if your volume is growing, so an upgrade is a planned decision rather than a surprise.
If you do reach a limit, Vivollo lets you know clearly rather than failing silently — so you can decide whether to free up room or move to a plan that fits your growth. The limits are there to match your plan, not to trip you up.
Choosing the right plan
The plan that fits depends on your shape of usage: a high-volume store leans on conversation and AI limits, while a team building lots of specialized agents cares more about how many assistants and flows it can create. If you're unsure which plan suits you — or you're bumping against a limit — the Vivollo team can help you find the right fit.