Plans and limits
Check which features are available and how much of each resource you use.
Your plan controls available features and usage limits. Open the plan settings to see the current values for your workspace.
Feature availability
Depending on the plan, features can include:
- Multiple channels
- Knowledge search and reranking
- Image understanding
- Automatic translation
- Insights
- Conditional flow logic
An unavailable feature is shown as disabled instead of failing without an explanation.
Usage limits
Plans can limit:
- Conversations, messages, and unique customers
- AI token usage
- Assistants, flows, collections, and documents
- Channels, team seats, API keys, and webhooks
- Uploaded content storage
Usage limits such as conversations or AI tokens reset for each billing period. Resource limits, such as the number of flows, describe how many can exist at once. Deleting an unused resource frees capacity.
Monitor usage
Check the plan page regularly as conversation volume grows. If you reach a limit, Vivollo shows the affected quota so you can remove an unused resource or choose a plan with more capacity.
The best plan depends on your usage. A high-volume store may need more conversation and AI capacity, while a larger team may need more seats, flows, or assistants.