Vision
Let the assistant use customer images as part of its answer.
Vision lets the assistant understand images sent in a conversation. It can use the image together with the customer's text when preparing a reply.
Common uses
- Identify a product or part
- Review a photo of a damaged item
- Read a screenshot or visible error message
- Use several recent images as context
The image appears in the inbox for your team as well. No extra flow step is required.
Other files
Video, audio, and documents are stored and shown in the inbox for a person to open. The assistant currently reasons directly over images.
Availability and errors
Vision is available on selected plans. Check Plans and limits for your workspace.
If an image cannot be processed, the conversation continues with the available text. The assistant may ask the customer for more information instead of stopping.
An image can be incomplete or unclear. Use human review for decisions that require identity checks, safety inspection, or another high-confidence judgment.