Visitor journey
See device, location, traffic source, and page history for website visitors.
The web widget can collect useful context about a visitor before and during a conversation. This context appears in the inbox and can also help the assistant.
Available context
- Browser, operating system, and device type
- Country, region, city, and timezone
- Referring website and available campaign information
- Whether the visitor has returned before
- Pages viewed and time spent on each page
Page views appear in the conversation and in a chronological visitor timeline. This can help clarify questions such as “Is this in stock?” when the visitor is on a product page.
Previous conversations
If the visitor has contacted you before, related conversations are linked from their context. Your team can review the previous discussion before replying.
Privacy
- Raw IP addresses are not stored.
- Sensitive values are removed from page URLs before they are saved.
- Forget visitor removes captured journey, traffic, and custom visitor data when required. Conversation history remains available for your records.
See Metafields to store your own conversation or customer values.