Help desks
Connect the support or messaging tool your team already uses.
Vivollo can work with Connexease, Gupshup, and Grispi. Connect only the service your team already uses.
Connexease
Use Connexease when it is your inbox for WhatsApp, Instagram, or other channels.
To connect it:
- Enter your Connexease username and password.
- Choose the channels you want to bring into Vivollo.
Messages stay in sync both ways. From Flow Builder, Vivollo can also:
- Assign a conversation to an agent or group.
- Archive or reopen a conversation.
- Update customer details and custom fields.
- Add or remove tags.
These controls are available through Integration actions.
For WhatsApp, Connexease sends a carousel as one message instead of sending each card separately. Button choices and delivery updates return to Vivollo, so the flow and inbox show the correct state.
Gupshup
Use Gupshup when you manage WhatsApp through Gupshup directly.
Enter your API key and app name. Vivollo checks the details and connects the WhatsApp number linked to the app. See WhatsApp for message types and channel limits.
Grispi
Use Grispi when your support team works with tickets.
Enter your Grispi tenant ID and access token. Vivollo can create and update tickets while keeping assignment and ticket details in sync.
Which connection should I use?
- Choose Connexease for a shared multi-channel inbox.
- Choose Gupshup for a direct WhatsApp connection.
- Choose Grispi for ticket-based support.
You do not need a help desk to use the web widget or direct WhatsApp and Instagram connections.