Executions

Executions sits under Flows. It counts what your automation did, rather than what customers said.

Flow executions

How many times each flow ran over the date range you choose — as a trend, and as a table you can sort. Select one or more flows to compare only those.

Action executions

Open a flow to see the count for each step inside it. That is how you find:

• the paths customers actually take
• branches that are never used
• the step where conversations stop

Use it to decide which part of a flow is worth changing.

Executions and Insights

• Executions — how much ran, how often, and where.
• Insights — the topics, sentiment and reasons inside those conversations.

Use Executions to notice that something changed, and Insights to find out why.