Explorer

Explorer helps you examine a specific group of conversations.

Available dimensions

You can filter or break down conversations by:

• Content labels such as sentiment, request type, urgency, and topic
• Conversation details such as language
• Visitor details such as device, browser, country, and city

Explore a question

1. Choose a dimension, such as Sentiment.
2. Select a value, such as Negative, to narrow the results.
3. Break that group down by another dimension, such as Topic.
4. View the trend over time.
5. Open the matching conversations and read what customers said.

You can stack several filters. For example: negative sentiment, high urgency, delivery topic, and Türkiye.

Save a segment

Save a useful filter group to open it again later. This is helpful for tracking the same issue over time without rebuilding the filters.

Always review the actual conversations before making a decision. A chart shows where a change happened; the messages explain what customers experienced.

Use Findings for patterns Vivollo finds automatically, or knowledge gaps for unanswered questions.