Collection types
Pick the right kind of collection for articles, products, listings or your own records.
When you create a collection you choose its Type. That decides what the collection holds, which fields it has, and how the assistant searches it. You cannot change it later, so pick the one that matches your content.
| Type | Use it for | Examples |
|---|---|---|
| Knowledge base | Written content searched by meaning | FAQs, policies, help articles, guides |
| Products | A store catalog with price, stock and variants | Shopify, WooCommerce, Ticimax, Trendyol |
| Listings | Places and services | Hotels, restaurants, salons, venues |
| Custom | Records from your own API, in their own structure | Business-specific data |
Knowledge base
The place for everything written: articles you author, Q&A, uploaded files and synced help-center pages. Long articles are split into passages at their headings, so the assistant answers with the section that fits instead of the whole page.
Products
Comes with the catalog fields — title, price, stock, SKU, brand, colour, size, variants. Connect a store and it stays in sync on its own. See Commerce.
Listings
Location, category, price, rating and amenities. Useful for questions like "a hotel in Kadıköy with parking".
Custom
Starts with no preset fields. Use it only when none of the others fit: define each field and its type, then send records through the API.
More than one
Most workspaces use two — a Knowledge base for shipping and returns, and a Products collection for the catalog. Each flow chooses which collections its assistant can search, so one assistant can answer policy questions and another only search the catalog.