What is Vivollo?
Learn how Vivollo helps you support and sell to customers across every channel.
Vivollo is an AI agent for customer support and sales. It answers questions, searches your business data, completes tasks, and hands conversations to your team when a person is needed.
What Vivollo can do
Vivollo can:
- Answer questions from your policies, FAQs, and product catalog
- Search live data such as stock levels or order status
- Recommend products and show them as buttons or carousels
- Understand images sent by customers
- Remember useful details during a conversation
- Hand a conversation to your team with its history and context
For example, a customer can ask whether a shoe is available in size 38. Vivollo can search the catalog, show matching products, and let the customer choose one without leaving the conversation.
One place for every channel
Connect WhatsApp, Instagram, Messenger, your website widget, or a supported help desk. Messages from these channels appear in the same inbox, where your team can read and take over conversations.
The main parts of Vivollo
| What you want to do | Where to go |
|---|---|
| Connect WhatsApp, Instagram, or your website | Channels |
| Add products, policies, and FAQs | Knowledge |
| Choose how the AI talks and works | Assistants |
| Build the steps of a conversation | Flows |
| Add safety and privacy rules | Guardrails |
| Read or take over conversations | Inbox |
| See common topics and unanswered questions | Insights |
Start here
You do not need to configure everything at once. Begin with a channel, a small knowledge collection, and a simple flow. Then test the agent with real customer questions.